If you are using an iPhone or iPad, follow these steps first:
- Open the Safari browser and download the profile. The profile will not download correctly in another browser.
- Once the download is complete, navigate to the settings section of your iPhone or iPad.
- From there, select “A profile has been downloaded” below your name on the top right-hand corner of the screen.
- Next, navigate to ‘System Preferences’ and select ‘Profile’
- Click to install the configuration file.
A configuration file will be generated. When opened, this file will automatically set up your email account on that device.
For security reasons, there is a passcode for the configuration file. If you are forwarding these details to another device, you will need to forward the passcode separately e.g. via WhatsApp.
- A file named config_for_name_domain.mobileconfig will be generated
- View the new profile:
- Desktop: Find the file in your downloads folder and double click
- iPhone or iPad: View the profile in Settings > General > Profile
- Select the Install button on desktop or Install link at the top right on iPhone or iPad
Note:
– The mail account will be set up using IMAP and SSL/TLS
– If you receive a Token mismatch error, clear your browser cache, or view this page in Incognito (Chrome) or New Private window (other browsers) and try again.
– To remove the account on a mobile device, go to Settings > General > Profiles > Email Settings > Delete Profile
– Still struggling? Refer to our Step-by-Step instructions